Refund & Returns Policy

All sales are final. Because of the personal and hygienic nature of our services and products, TO. Nails Touch does not offer refunds, returns or exchanges.

Thank you for choosing TO. Nails Touch. This policy explains how we handle refunds and returns for our services, retail products and gift cards. By booking an appointment or making a purchase with us, you agree to the terms below.

Services

All nail and spa services are non-refundable once they have been provided. Because our services are performed in person and cannot be returned, payment for any completed service is final.

Your satisfaction matters

While we do not offer refunds, your happiness is important to us. If you are not completely satisfied with a service, please let a member of our team know before you leave the salon, or contact us within 48 hours of your appointment. We will gladly review the work and, where appropriate, arrange a complimentary adjustment to make it right. Please note that this is a service correction and does not include a refund.

Retail products

For health and hygiene reasons, retail products — including nail-care items, polishes, files and aftercare products — cannot be returned or exchanged once they have been purchased. All product sales are final.

Gift cards and packages

Gift cards and prepaid packages are non-refundable and cannot be redeemed or exchanged for cash. They may be used toward our services as described at the time of purchase.

Deposits, bookings and cancellations

Any booking deposit or prepayment is non-refundable. If you need to change or cancel an appointment, please give us as much notice as possible so we can offer the time to another guest. For full details on appointments, please see our Terms & Conditions.

Questions

If you have any questions about this policy, please contact us:

This policy applies to all purchases made with TO. Nails Touch and may be updated from time to time.