Last updated: June 2026.
1. Introduction
These Terms and Conditions govern your use of the services and website of TO. Nails Touch Inc. By booking an appointment or using this website, you agree to these terms.
2. Appointments and Bookings
Appointments may be booked online, by phone, or in person. Our preferred and recommended method of booking is online, as it allows you to select your preferred service, date, and time at your convenience. We recommend booking in advance, as availability is limited during peak hours.
3. Cancellations and No-Shows
Please provide at least 24 hours notice to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a fee.
4. Late Arrivals
If you arrive late, your service may be shortened to avoid delays for other guests, and the full service price may still apply.
5. Pricing and Payment
Prices are listed per service and may change without notice. Payment is due at the time of service. We accept the payment methods displayed in the salon.
6. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
7. Refunds
Services rendered are non-refundable. Please review our Refund and Returns Policy for details.
8. Health and Safety
We follow strict sanitation protocols. Please inform our team of any allergies, sensitivities, or medical conditions before your service.
9. Limitation of Liability
To the extent permitted by law, TO. Nails Touch Inc. is not liable for any indirect or incidental damages arising from the use of our services or website.
10. Privacy
Your use of this website is also governed by our Privacy Policy.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of the updated terms.
12. Client-Supplied Products Policy
TO. Nails Touch welcomes clients who wish to use their own nail products (including polish, gel, chrome powder, nail art ornaments, embellishments, or any other materials). To ensure the best possible experience for everyone, please note the following:
- Full service fee applies. All services performed using client-supplied products are charged at our standard service rate. Our pricing reflects the professional skill, time, and care of our nail technicians — not the cost of materials alone. In accordance with the Ontario Employment Standards Act, all team members are fairly compensated, and our rates reflect this commitment.
- Seat and operational costs. When you visit TO. Nails Touch, you are using our salon space, equipment, utilities, and the dedicated time of our team. These operational costs apply regardless of whether salon-supplied or client-supplied products are used.
- Product handling fee. TO. Nails Touch reserves the right to apply a small additional handling fee when client-supplied products are used. This reflects the extra time required to assess and safely apply unfamiliar products. Where applicable, this will always be communicated to you before your service begins — no surprises.
- Service results and warranty. We take great pride in our work; however, we are unable to guarantee, warrant, or accept liability for the outcome, durability, or finish of any service performed using client-supplied products. This includes chipping, lifting, allergic reactions, or product failure. By bringing your own products, you accept responsibility for their suitability and safety.
- Right to decline client-supplied products. For the safety and comfort of all clients and staff, TO. Nails Touch reserves the right to decline the use of any client-supplied product that our team considers unsafe, incompatible with our tools, or of unknown composition.
If you have any questions about this policy before your appointment, we are happy to help — please reach out to us at info@tonailstouch.ca
13. Group Bookings
We love welcoming groups to TO. Nails Touch! To ensure we can accommodate your party and manage our team’s schedule effectively, the following policy applies to all group bookings.
Group booking definition: A group booking is defined as 4 or more guests booked under a single reservation or arriving together for coordinated services.
Booking fee: A booking fee is required for all group bookings to secure your reservation. This fee will be communicated and collected at the time of booking.
Cancellation notice: Group bookings require a minimum of 48 hours notice to cancel or reschedule. This allows us sufficient time to reassign our team and accommodate other guests.
Forfeiture of booking fee: The booking fee is non-refundable in the following circumstances:
- The group does not show up for their scheduled appointment; or
- The booking is cancelled or rescheduled with less than 48 hours notice prior to the appointment time.
Flexibility for larger groups: We understand that plans can change. For groups of 10 or more, we are happy to accommodate a reduction of up to 2 guests without any additional charge or penalty, provided the remaining group still attends. Any reduction beyond 2 guests, or a full cancellation, remains subject to the standard booking fee forfeiture and 48-hour cancellation notice policy outlined above.
Punctuality: All group appointments are scheduled to start on time. We kindly ask that all members of your party arrive promptly at the time of booking. Late arrivals of more than 10 minutes will be accommodated only where possible and at the discretion of the salon. Additional charges may apply for groups where late arrivals require schedule adjustments or extended service time.
If you have any questions about group booking availability or our policy, please contact us at info@tonailstouch.ca or call (647) 953-4372.
14. Communications Disclaimer
TO. Nails Touch strives to communicate clearly and accurately with all clients. However, please note the following:
Typographical errors: Any typographical errors, misspellings, or incorrect information contained in our communications — including but not limited to emails, SMS messages, social media posts, website content, or printed materials — do not constitute a binding offer or commitment. We reserve the right to correct any such errors without notice.
Accidental messages: From time to time, messages may be sent in error due to accidental keystrokes, pocket dialling, or other unintentional actions. If you receive a message from us that appears to be sent in error, please disregard it and notify us at info@tonailstouch.ca so we can confirm your booking details or enquiry.
Confirmation of bookings: To avoid any miscommunication, we recommend that all booking confirmations, cancellations, and changes be made through our official online booking system at tonailstouch.ca or confirmed in writing via email at info@tonailstouch.ca.
15. Contact
TO. Nails Touch Inc.
317 King Street West, Toronto, ON M5V 1J5
(647) 953-4372
info@tonailstouch.ca